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Just to whet your appetite, here are just a few of my latest posts;

Sample Survey Test
Sample Survey Only
Clone of Your Customers Experience and the Ten Principles
Towards the bottom of this article you will find the 10 Principle to focus on for great customer experience. Don't[...]
Customer Experience – Washing Machine Blues
Excellent customer service is not the same as an excellent customer experience. You can have a great customer service but[...]
Customer Experience is Tested – Short Video
Our dear and quite new LG F12U1TCN4 washing machine which got written off after only 7 months - despite a[...]
Ideas and Strategies for Business Innovation
To some people, business innovation appears hard to deliver. Whether that would include you is unknown to me because we've[...]
Are Your Employees Disengaged
Do you believe your employees are engaged? If you do, I wonder whether your perception about your employees is slightly at[...]

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