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Just to whet your appetite, here are just a few of my latest posts;

Customer Experience – Washing Machine Blues
Excellent customer service is not the same as an excellent customer experience. You can have a great customer service but[...]
Customer Experience is Tested – Short Video
Our dear and quite new LG F12U1TCN4 washing machine which got written off after only 7 months - despite a[...]
Ideas and Strategies for Business Innovation
To some people, business innovation appears hard to deliver. Whether that would include you is unknown to me because we've[...]
Are Your Employees Disengaged
Do you believe your employees are engaged? If you do, I wonder whether your perception about your employees is slightly at[...]
Your Customers Experience and the Ten Principles
Towards the bottom of this article you will find the 10 Principle to focus on for great customer experience. Don't[...]
Analyse Your Current Business Circumstances
Let's assume you have a business vision and some sort of goal or outcome for your organisation. What else do[...]

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