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Steve will be in touch with you within the next 48 hours.

If your request is urgent please telephone: +44 (0) 1793 346 823​. In the meantime we've created a few links to pages and posts which you can browse if you wish.

Warmest Regards


Customer Experience – Washing Machine Blues
Excellent customer service is not the same as an excellent customer experience. You can have a great customer service but[...]
Customer Experience is Tested – Short Video
Our dear and quite new LG F12U1TCN4 washing machine which got written off after only 7 months - despite a[...]
Your Customers Experience and the Ten Principles
Towards the bottom of this article you will find the 10 Principle to focus on for great customer experience. Don't[...]
Learn Scrivener Fast – Customer Experience Written Report
I've done two version of this report, this is the written/text version. If you prefer you can watch and listen[...]
Learn Scrivener Fast – Customer Experience Video
Learn Scrivener Fast is a training course for a software program called Scrivener. Typically this software is designed for people[...]
Why Customer Experience Principles?
Principle – Reflect the Customers Identity Personal values and beliefs create a self-image. How we see ourselves in our world[...]