Customer Touchstone
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Faster Horses… and Customer Outcomes

Source http://feedproxy.google.com/~r/Futurelab/~3/y9w9zPy5Mng/faster-horses-and-customer-outcomes

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Are you asking your customers the right questions?

We all know the Henry Ford quote that goes like this:

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Tags: Annette Franz Gleineickicustomer needscustomer feedback

About the Author Steve

A Tennis playing father of two. The two in question are at an age where everything they do is correct and anything I suggest is stupid! Luckily business is a tad easier... Once I start to understand the challenges and the hoped for vision, I can usually plot a way forward. Understanding and Discovery are my two watch words.

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