When you subscribe, you will get a free copy of my book – Business Growth Dynamics. This has 33 pages of actionable content, and explains how improving each element of your sales, marketing and lead generation system will grow the business by 61% or more.
My focus is to help you see your business with new eyes - Build a self sustaining entity with happy customers, staff and stakeholders.
Increasing shareholder value simply doesn't do enough anymore. Businesses need to think long and hard about the underlying structures which are changing their customers behaviour. To survive and thrive businesses must challenge the status quo or I believe they will fail.
Understanding where a business is right now; Is a fundamental requirement.
But the analysis is only relevant after the goal or vision is determined.
Customer experience seems to be the latest new fad but in my view it’s not at all or at least shouldn’t be.
So, what should be done about it?
The Gallup organisation said, only 25% of employees are engaged in their jobs, 55% of them are just going through the motions, and 20% of them are working against their employers' interests.
Would your business benefit by; having more efficient and effective work processes, saving time and money, increasing sales and results, increased customer satisfaction?
A business vision statement is not a mission statement. A mission statement answers the question, “why does my business exist.” A vision statement answers the question, “where is my company heading.”
“Vision without execution is hallucination.” Thomas Edison. I think he makes a good point but what is the best way to implement and execute your strategy and projects? Ultimately if you want to see your vision brought to fruition it needs action!
Vision "Customer Touchstone's vision is to be the preeminent consulting and delivery service for open minded directors and business owners."
Mission "Customer Touchstone's mission is to help build self sustaining, continuously innovating businesses by working with our clients and helping their business excel in; delivering a great customer experience and employee engagement."
Values "I value Clarity (identifying what's most important), Probing (seeking to understand), Discovery (making unexpected connections), Ideas (exchanging and exploring), Ingenuity (thinking outside the box but with a handle on reality), Upgrade Thinking (innovation and new business models)"
See my values in more detail; Who is Steve and what does he stand for
My entrepreneurial journey started when I was 10 years old and stuck in Malta with no cash and no school. Luckily, I was able to find opportunities to create some money and at the same time enjoy the beautiful Mediterranean sea.
Challenging, inventive and of course heaps of fun!
I'm interested in understanding you and your business to see whether I can help you reach your goals and vision.
For those of you who are interested in hearing more about my somewhat unusual early life I'd be happy to share on request.