Do You Have Spare Capacity to Grow Your Business?

When you subscribe, you will get a free copy of my book – Business Growth Dynamics. This has 33 pages of actionable content, and explains how improving each element of your sales, marketing and lead generation system will grow the business by 61% or more.

I'll Help You Build an Optimised Business Which Runs Like Clockwork.

Ideas and strategies to help take you from your current business circumstances towards achieving your vision


My focus is to help you see your business with new eyes - Build a self sustaining entity with happy customers, staff and stakeholders.

John Doe UI/UX Designer

Increasing shareholder value simply doesn't do enough anymore. Businesses need to think long and  hard about  the underlying structures which  are  changing  their customers behaviour. To survive and thrive businesses must challenge the status quo or I believe they will fail.

Current Circumstances


Understanding where a business is right now; Is a fundamental requirement.

But the analysis is only relevant after the goal or vision is determined.

Customer Experience


Customer experience seems to be the latest new fad but in my view it’s not at all or at least shouldn’t be.

So, what should be done about it?

Employee Engagement


The Gallup organisation said, only 25% of employees are engaged in their jobs, 55% of them are just going through the motions, and 20% of them are working against their employers' interests.

Innovation Strategies


Would your business benefit by; having more efficient and effective work processes, saving time and money, increasing sales and results, increased customer satisfaction?

Business Vision


A business vision statement is not a mission statement. A mission statement answers the question, “why does my business exist.” A vision statement answers the question, “where is my company heading.”

Strategy Implementation & Execution

“Vision without execution is hallucination.” Thomas Edison. I think he makes a good point but what is the best way to implement and execute your strategy and projects? Ultimately if you want to see your vision brought to fruition it needs action!

Vision - Mission - Values

Vision "Customer Touchstone's vision is to be the preeminent consulting and delivery service for open minded directors and business owners."

Mission "Customer Touchstone's mission is to help build self sustaining, continuously innovating businesses by working with our clients and helping their business excel in; delivering a great customer experience and employee engagement."

Values "I value Clarity (identifying what's most important), Probing (seeking to understand), Discovery (making unexpected connections), Ideas (exchanging and exploring), Ingenuity (thinking outside the box but with a handle on reality), Upgrade Thinking (innovation and new business models)"

See my values in more  detail; Who is Steve and what  does he stand for

Recent Articles

Customer Experience – Washing Machine Blues
Excellent customer service is not the same as an excellent customer experience. You can have a great customer service but[...]
Customer Experience is Tested – Short Video
Our dear and quite new LG F12U1TCN4 washing machine which got written off after only 7 months - despite a[...]
Ideas and Strategies for Business Innovation
To some people, business innovation appears hard to deliver. Whether that would include you is unknown to me because we've[...]
Are Your Employees Disengaged
Do you believe your employees are engaged? If you do, I wonder whether your perception about your employees is slightly at[...]


Steve Prior

Customer Touchstone

About the Author

My entrepreneurial journey started when I was 10 years old and stuck in Malta with no cash and no school. Luckily, I was able to find opportunities to create some money and at the same time enjoy the beautiful Mediterranean sea.

Challenging, inventive and of course heaps of fun!

I'm interested in understanding you and your business to see whether I can help you reach your goals and vision.​

For those of you who are interested in hearing more about my somewhat unusual early life I'd be happy to share on request.