Customer Touchstone
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Learn Scrivener Fast – Customer Experience Video

Learn Scrivener Fast is a training course for a software program called Scrivener. Typically this software is designed for people who write/author books. It is also used for other tasks like writing screenplays. The

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Why Customer Experience Principles?

Principle – Reflect the Customers Identity Personal values and beliefs create a self-image. How we see ourselves in our world has a huge impact on our buying decisions. We buy products and services which

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Customers and Customer Experience

Peter Drucker, The Practice of Management said “There is only one valid definition of a business purpose: to create a customer.” I happen to think Mr Drucker was partially correct but would extend

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The Principles of Human Customer Experience

There are a wide range of psychologies involved in the way we experience the world as customers. There are often of course, multiple channels or touch points which will shape our opinions and experiences.

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Customer Experience and Increasing Average Life Time Value

Is it possible to increase the average lifetime value of a customer in such a way that is better for the customer and better for the business? I believe the answer is yes and this isn’t about better

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How to Innovate Faster

Innovation is a key strategy and some companies struggle to implement it effectively. From where, I’m sitting, there’s nothing hard or tricky about innovation provided it’s done the right

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Breaking Down Silos for Customer Experience Management

Source https://clearactioncx.com/breaking-down-silos-for-customer-experience-management/ Your news and connections gathered from around the web. Breaking Down Silos for Customer Experience Management Since

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What is the linkage between travel and creativity that inspired Hemingway, Twain and others?

Source http://philmckinney.com/archives/2015/09/what-is-the-linkage-between-travel-and-creativity-that-inspired-hemingway-twain-and-others.html Your news and connections gathered from around the web. What

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AWS Launches Its Smallest And Cheapest EC2 Instance Type Yet

Source http://feedproxy.google.com/~r/TechCrunch/Amazon/~3/u9P074S1u28/ Your news and connections gathered from around the web.  Earlier this year, at its re:Invent developer conference in Las Vegas,

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Yea or Nay? Nendo's Minimalist Disaster-Aid Kit

Source http://feedproxy.google.com/~r/core77/blog/~3/Q2__s5EzxDg/Yea-or-Nay-Nendos-Minimalist-Disaster-Aid-Kit Your news and connections gathered from around the web. While I applaud Nendo for taking

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