Customer Touchstone
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Archive Monthly Archives: January 2017

Customer Experience – Washing Machine Blues

Excellent customer service is not the same as an excellent customer experience. You can have a great customer service but customer experience reflects the whole journey and may leave your customers feeling

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Customer Experience is Tested – Short Video

Our dear and quite new LG F12U1TCN4 washing machine which got written off after only 7 months – despite a 5 year extended warranty. Full text story here Customer Experience Washing Machine Blues; A

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