Customer Touchstone
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Archive Monthly Archives: January 2016

Customer Service Improvement Ideas

We know that great customer service leads to happy customers who will want to return again.  Hopefully, these customers will also spread the word about the great customer service they received!  Improving

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Ways to build Customer Loyalty

Building customer loyalty is important to your business.  There are various figures quoted, but it is generally held that the cost of finding new customers is 6-7 times greater than retaining existing

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