Customer Touchstone
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Archive Monthly Archives: December 2015

How to meet Customer Expectations

Meeting customer expectations is key to delivering great customer service.  This is not always easy, and we need to ensure we set and manage our customers’ expectations so that we can deliver to

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How to Measure Customer Satisfaction

We know that providing a good customer experience is very important to help us keep existing customers, but it’s not always easy to ensure this is happening.  There are things we can do to help

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How to Innovate Faster

Innovation is a key strategy and some companies struggle to implement it effectively. From where, I’m sitting, there’s nothing hard or tricky about innovation provided it’s done the right

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Web Design for a Better Customer Experience

Having an easy to use, functional website is very important in today’s online world.  If you’re an online retailer, it’s vital to ensuring your success.  Creating the best customer

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Customer Retention – Social Media and Data Security

5 ways to use social media to aid customer retention We often think of using social media to find new customers but it is also a great tool to help us keep existing customers coming back. Here are some

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Breaking Down Silos for Customer Experience Management

Source https://clearactioncx.com/breaking-down-silos-for-customer-experience-management/ Your news and connections gathered from around the web. Breaking Down Silos for Customer Experience Management Since

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What is the linkage between travel and creativity that inspired Hemingway, Twain and others?

Source http://philmckinney.com/archives/2015/09/what-is-the-linkage-between-travel-and-creativity-that-inspired-hemingway-twain-and-others.html Your news and connections gathered from around the web. What

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AWS Launches Its Smallest And Cheapest EC2 Instance Type Yet

Source http://feedproxy.google.com/~r/TechCrunch/Amazon/~3/u9P074S1u28/ Your news and connections gathered from around the web.  Earlier this year, at its re:Invent developer conference in Las Vegas,

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Yea or Nay? Nendo's Minimalist Disaster-Aid Kit

Source http://feedproxy.google.com/~r/core77/blog/~3/Q2__s5EzxDg/Yea-or-Nay-Nendos-Minimalist-Disaster-Aid-Kit Your news and connections gathered from around the web. While I applaud Nendo for taking

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How to Define Your Organization’s Values

Source http://feedproxy.google.com/~r/Futurelab/~3/4BUCk9yraLM/how-define-your-organization%E2%80%99s-values Your news and connections gathered from around the web. Corporate leaders love to talk about

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